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UX DESIGN INTERN
NVIDIA
UX/UI Design Intern
Nvidia GPU Cloud design team and SHIELD Engineering team
Sketch, Abstract, Miro, InVision
I interned on the SHIELD engineering team, and received co management and design guidance from the NGC Cloud team, where I worked on designing the mobile UI for a turnkey product that provides monitoring and safety features for the user. Designed for white-label usage, this experience will also be branded to fit individual business needs.
As a UX/UI design intern under the SHIELD engineering team, my main focus was to conduct further research and design of an
Android mobile experience for a turnkey out -of- box product.
This product would give users the ability to collect, observe and control video and data of important daily events digitally. To improve the user experience and create efficiencies, I pushed to prioritize UX for the sake of time and to thoroughly address the needs of the project, making way for an entire app design that I was fortunate enough to lead.
For NDA purposes, this case study is a high-level overview of my design process .
To fully comprehend the details of the project, I collaborated closely with my senior design lead and the lead project manager on the NGC design team to deconstruct the Product Requirement Definition (PRD) document given to me at the start of my internship.
These review sessions helped to understand the specific problem I was going to solve and the target audience I would be designing for.
"Customers sometimes pay for items that they forget to take. with them. When they come back to claim the item, I would like to be able to find a visual verification of the fact they forgot the item."
"I need to get credit from the bank so that I can increase sales in my store. The bank asks for a business plan that includes (...) pass-by traffic, capture rate, and conversion rate - and how that relates to my daily sales. No idea how to get that data."
"I would like to know if somebody other than members of my family is at home. My kids bring fiends when I am out, and I think one of them is a troublemaker. I’d rather know immediately."
"I have a restaurant business. I need to know if anybody is taking care of customers waiting to be seated, I need to know how long they wait for an order to be taken, how long they wait for food after the order is taken, how long it takes to get them bill, and then how long to clean the table once they had left"
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With the business goals and requirements defined for whats to be included in the experience, I started the formal design process with two user flow diagrams of touch points that users would encounter throughout their interaction with the product.
This helped to visualize the experience before moving into the wire framing stage.
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With foundational knowledge of the experience in place, I began to ideate concepts across the onboarding , video player controls, data mapping, and parameters in low fidelity wireframes.
During this process I conducted review sessions with my engineering intern counterparts to identify any limitations or restrictions and proposed solutions to any roadblocks.
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I had to be proactive in seeking out feedback from engineering and design stakeholders to ensure there was alignment in project expectations.
Using the low fidelity wire frames, I got early creative feedback about the information architecture from the team which helped to inform the design decisions for high fidelity mock ups.
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Using Sketch to build out a click through prototype of the mobile experience, I partnered with the User Research team to conduct remote user testing sessions with 5 internal participants to test and receive feedback on the final user flow.
Ensuring all copy is clear and void of technical terms (unless defined) helps for a smoother onboarding process.
Clarifying the relationship between parameter types ,empty states, and named parameters helps to create clear card layouts.
Adding relevant video controls in both Live, and Pre-recorded view helps to reduce confusion of which view the user is in.
Providing tool tips or copy when the user first enters the data page will help to clarify the differences in graph types.
This project allowed me to practice critical thinking, attention to detail, and human-centered design thinking to configure all of the necessary features into such a complex tool. This internship overall was by far the most challenging but rewarding experience. I enjoyed and appreciated the challenge of designing my first end-to-end product and it taught me a lot about being confident in the design decisions I make. This internship showed how beneficial it is to be a team player and having the opportunity to collaborate with other designers and engineers.